FAQS!
Local Pickup is available Tuesday through Thursday 9AM-6:30PM.
Please only choose local pickup if you are available to pick up at the day & time you choose during checkout. The times listed are within the building hours as our doors lock automatically.
Can someone else pick up my order? Yes!
Local Pickup Reminders: I unfortunately don't send courtesy reminders that your order is ready for pickup--your order will ALWAYS be ready at the day & time you choose.
Unfortunately, I am not able to hold orders that do not get picked up. You will receive a $10 invoice via email which will cover shipping + the cost of materials + handling to get your package switched over to shipping.
Shipping is available within the U.S. only.
$10 Flat Rate Shipping with USPS.
Orders are processed and shipped within 2–5 business days.
Brows by B is not responsible for any lost, stolen, or damaged products or packages once they have been shipped.
All Brow Training deposits are non-refundable. Once a deposit is paid, you are allowed one date transfer if rescheduling is necessary.
The final payment is due 2 weeks prior to the training date. Once the final payment is made, it is also non-refundable.
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final.
We do not accept returns or exchanges.
Can I cancel my order after it’s placed?
Orders cannot be canceled once they have been processed. Please double-check your order before finalizing your purchase.
I entered the wrong shipping address. Can I update it?
If your order hasn’t shipped yet, we may be able to update your address. Please contact us immediately at browsbybict@gmail.com with your order # and correct information. We are not responsible for packages delivered to incorrect addresses provided by the customer.
All giftcard sales are final.
Giftcards expire one year from date of purchase.
Giftcards can be used towards deposits, services, products and tipping.
Brows by B is not responsible for giftcards not used. Refunds will not be issued.